Shipping policy

This policy applies to orders from the United Kingdom. It is intended to ensure that you are aware of our shipping policies and procedures. By placing an order in this store, you accept the policies contained herein.

A. Shipping Costs:

Free shipping for all orders in the United Kingdom

B. DELIVERY TIME, PROCESSING & ORDER CLOSING DATE

Shipments typically take 3–5 business days (Monday– Saturday).

The order closing time is 06:00 PM  (GMT) Greenwich Mean Time (London)

Processing time is 1–2 business days (Monday – Saturday).

C. DELIVERY TERMS

We ship with Royal Mail, Evri, DPD, DHL, UPS, and FedEx

D. ADDRESS CHANGE

The delivery address cannot be changed after shipping. If you need to change the delivery location of your order, please contact us within 24 hours of placing your order at support@furellepets.com or by phone at:+44 7882 521760

E. CANCELLATIONS

If you need to change your order before receiving it, we can accept cancellations at any time up until shipment. If an order has already been shipped, please refer to our refund policy.

F. DAMAGED PACKAGES IN TRANSIT

If you notice that a package was damaged during transit, please refuse delivery if possible and contact our customer service. If the package was delivered without you being present, please contact our customer service to discuss the next steps.

Contact Details 

Store Name: Furellepets

Address: 101 New Cavendish Street, Greater London W1W 6XH, United Kingdom

Email:support@furellepets.com

Phone: +44 7882 521760

Business Hours: Monday – Saturday: 8:00 AM – 6:00 PM

Sunday: Closed
We aim to respond to customer inquiries within 24 business hours.